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The RCC Employee Help Desk is available to assist staff and faculty with technology needs. Please do not hesitate to contact us for assistance.
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Technical Support - For all requests for technical support, click the Technology Help Ticket button and complete a help ticket. Technical support includes, but is not limited to: hardware, software, email, Blackboard, and the SIS. This is a web based ticket system and can be accessed from any computer with Internet access.
For instructions on using this system, click here. |
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Maintenance Support - Submit an online work order by clicking on the Maintenance Work Order button. This is a web based ticket system and can be accessed from any computer with Internet access. For instructions on using this system, click here.
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Find information on distance education, course syllabi, Blackboard, student email, and more.
Click on the Blackboard/Student Email
button.
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Need help with SIS? Have questions about registering online, requesting transcripts, viewing grades, etc.
click on the RCC Online button above.
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Short tutorials on a variety of topics including Word, Excel, Access, PowerPoint, and Blackboard.
Click on the Atomic Learning button.
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Elluminate is a web conferencing system that allows instructors to interact with their students in real time. Many instructors in our distance learning program use this program to facilitate online office hours. This is a one-time only download and takes up to 1 hour to download on a dial-up modem.To get started, please visit http://www.elluminate.com/support. For eluminate tutorials, please go to online resources on the Distance Learning webpage. |
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